Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers how to get in touch with the Aussie Online Casinos team and what you can expect once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for contacting us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on canned auto-replies to do the work for us. If you can, let us know upfront what your message is about (a review query, a correction, feedback, or something else) so it reaches the right person without delay.
We aim to respond within a couple of working days. During busier periods, particularly around the launch of new online casinos in the Australian market, it may take a touch longer, but every message does get a reply.
What You Might Want to Contact Us About
- Review accuracy — Online casinos update their bonus terms, wagering requirements and payment options regularly. If something on one of our pages looks out of date, let us know so we can check it against the operator's current terms.
- Questions about a specific casino — Not sure how a welcome offer works, whether PayID is supported, or how long withdrawals typically take at a particular site? Ask us directly and we'll point you to the relevant detail or explain what we found during our research.
- Feedback on our rankings — We're always refining how we compare new online casinos in Australia. If you've had an experience worth sharing, or think we've missed something worth considering, we're keen to hear it.
- Corrections — Licensing details, bonus terms and payment methods change. If you've noticed a discrepancy, flag it and we'll look into it.
- Partnership or editorial enquiries — If you represent a casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling support — If you or someone you know needs guidance around gambling behaviour, mention this in your message. We can point you towards appropriate Australian support services, and we'd always encourage using the deposit limits, time-outs and self-exclusion tools offered by licensed operators in the meantime.
Before You Write In: A Few Things to Know
We review and rank offshore online casinos that accept Australian players, since there is currently no licensed onshore real-money casino market in Australia. We're independent of the operators we cover — commercial relationships never decide our rankings, and any commission we may earn from a listed operator has no bearing on where it sits in our comparisons. If your question relates to an account, a deposit, a withdrawal or a bonus dispute with a specific casino, that operator's own support team is best placed to resolve it directly, since we don't hold account access or process payments on anyone's behalf.
If your enquiry concerns eligibility, players must be 18 or over to register with any of the operators we review. If you're looking into how a specific casino handles verification, deposit limits or payment methods in AUD, our individual reviews cover that in detail, and you're welcome to ask us to clarify anything that isn't clear on the page itself.
What Happens Once You've Sent a Message
Your email goes to a real person on our team, not a queue of automated responses. We read it, work out what you need, and reply directly — whether that's an answer, a correction we've made, or a note pointing you to further reading, such as our page on trusted casinos for players outside standard exclusion schemes if that's relevant to your query.
We take reader input seriously because it helps keep our coverage of the Australian online casino market accurate and useful. If something we've published has affected your experience with an operator, positively or otherwise, we want to know.
Ready to Send Us a Message?
Whether it's a quick question or detailed feedback, drop us a line at [email protected]. There's no pressure and no automated sales follow-up — just a straightforward reply from someone who has actually read what you sent.